Peak Campus Resident Resource Guide
FREQUENTLY ASKED QUESTIONS
LAST UPDATED: July 23, 2020
While the Coronavirus (COVID-19) situation changes daily, Peak Campus will continue to update our employees on how to respond to common questions from residents and guarantors. We will update this FAQ with new information as this situation changes. As a reminder, it is important to practice social distancing by limiting close contact with others, frequent hand washing and staying at home if sick.
1. What is Peak Campus doing at my community to respond to COVID-19?
Peak has a dedicated team focused on staying informed as this pandemic frequently changes. We are relying on updates and recommendations from the CDC (Centers for Disease Control) to guide us in responding to concerns at our communities and in our offices. We are focused on the well-being of our residents and teams and trying to make good decisions with the information available to us.
2. Are there any known cases of the Coronavirus at my community?
We know this is a trying time with a lot of uncertainty. Residents are not required to disclose their medical information with us, and we can’t ask; so, we really do not know for certain. If you think that you or someone you know has the Coronavirus, please contact your local health officials and/or the CDC . A lot of residents will self-quarantine without telling us, so it is a best practice to limit interactions with everyone as part of social distancing.
If we are notified of a confirmed case of Coronavirus at our community, we will communicate it to our residents via email and follow the recommendations of the CDC on quarantine protocol.
3. What is your team doing to prevent the spread of illness?
Masks are required of everyone while on our communities. This includes hallways, outside, amenity spaces and our leasing offices. We have established cleaning standards of our office and amenity spaces according to CDC recommendations. Social distancing reminders are visible throughout our offices. We have limited the capacity of our amenity spaces as advised by local authorities and have suspended resident activities to discourage large gatherings.
Our employees follow a daily health screening routine and are not allowed to come to work with a fever, flu-like symptoms or if they have been exposed to anyone with COVID-19 during the past 14 days. All employees are required to wear a mask while working and must wash their hands frequently throughout the day.
We reserve the right to adjust office hours, capacity and staffing at any time without notice, as well as any of the procedures outlined above, during this time and appreciate your patience as we do our part to minimize the spread.
4. Will my community’s shuttle still run on schedule (if applicable)?
Shuttle service is offered at select Peak Campus communities. Please contact your local leasing office for the most current schedule and any changes to passenger requirements. Shuttle service may be suspended as needed due to frequently changing conditions.
5. How are maintenance requests being handled?
Once you are moved in, you may have some minor maintenance needs. We recommend that you submit your request via the Resident Portal on your community’s website, but you are also welcomed to call the leasing office and submit your request to a member of the local team. We appreciate your patience as we typically see a higher volume of requests during the initial move-in process as residents get settled into their home.
To protect our employees, we have instructed our maintenance team members to ask the following questions before entering an occupied apartment:
- Is anyone in this apartment under quarantine?
- Is anyone in this unit showing flu-like symptoms or otherwise feeling ill?
- Has anyone in this apartment been exposed to anyone with COVID-19 or been in a high risk setting such as a medical facility in the last 14 days?
If anyone in the apartment is affected by any of the above conditions, then our maintenance team will need to contact an outside vendor to complete your request. That will be done as quickly as possible.
Emergency maintenance requests should be placed through the resident portal or by calling our office. If it is after hours, the on-call maintenance associate will be notified.
Maintenance employees are required to wear masks and gloves when entering an apartment for services requests.
1. Is anything changing with my move-in schedule?
Move-in schedules vary across our portfolio of communities; however, you should be receiving an email with specific instructions regarding your community’s move-in schedule. Feel free to contact your leasing office if you have questions.
All Peak Campus communities will be conducting a contactless move-in experience, so it is very important that each resident honor the move-in time that has been provided. All paperwork and payments must be completed in advance to move-in.
2. How many people can help me move-in?
To respect social distancing and minimize the crowd sizes, each resident is allowed one person to help on your scheduled move-in day.
3. What if a resident is under quarantine when scheduled to move in?
We hope this does not happen but if any incoming resident must quarantine for any reason, they can elect to delay your move-in. Please understand that we cannot prevent a resident from taking occupancy of their unit. Health advice is to quarantine in their “home”, and once the lease begins that home is their Peak Campus apartment.
4. My city/state has a mandatory quarantine period for people coming from high-risk states. How are you handling residents moving in from those places?
Residents coming from a state identified by the local government as “high risk” may begin occupying their apartment immediately, as their mandated quarantine takes place in their own home. Once their lease begins, their Peak Campus apartment is their home. However, we do ask that no guests from these locations come into their apartment or our community.
Lease Terminations Due to Covid-19:
1. If in-person classes have been cancelled can I get out of my lease?
Our community operates separately from the University, and as a result, school closings do not impact our operations or lease agreement. Our community will continue to operate and provide housing for our residents who choose to continue to remain living in their apartment home.
Stay home except to get medical care. Do not go to work or public areas. Stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available. Call ahead before visiting your doctor. If you have a medical appointment, let the healthcare provider know in advance that you have or may have the Coronavirus. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed. Please refer to the CDC Website for additional information on what to do if you suspect you are sick.2. If I get sick, can I terminate my lease?
Unfortunately, leases cannot be terminated. If you are diagnosed with the Coronavirus, please let your roommates know and notify your local management office. While we do not disclose any personal information, as a courtesy, we do instruct our communities notify residents if there is a confirmed case.
Resident Quarantine and/or Exposure:
1. I think I may have the virus. What should I do?
If you think you have been exposed to the Coronavirus and develop flu-like symptoms, call your healthcare provider or campus health clinic immediately.
Stay home except to get medical care. Do not go to work or public areas. Stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available. Call ahead before visiting your doctor. If you have a medical appointment, let the healthcare provider know in advance that you have or may have the Coronavirus. This will help the healthcare provider’s office take steps to keep other people from getting infected or exposed. Please refer to the CDC Website for additional information on what to do if you suspect you are sick.
2. How are you handling students who may need to be quarantined, especially if one roommate becomes exposed or ill? How will you plan to protect the other roommates?
Because we are not medical experts, we encourage residents to consult the CDC Website or local health department for quarantine guidelines. It is important that roommates have open communication about potential illness so that each can assess the situation with guidance from healthcare experts. We expect more residents to self-quarantine without telling us, so it is best to practice social distancing and assume that quarantines are happening. Also, we cannot stress enough that every resident should practice social distancing and refrain from inviting guests to your apartment. This is hard for everyone right now, but it is the right thing to do. Please be a good neighbor and roommate in this way.
3. Is Peak monitoring resident travel?
No. It would be difficult to keep up with this information and our residents are not required to share their travel plans. It is a good practice for roommates to communicate openly, especially now.