Letter to Residents | 3.17.2020

Subject: Corona Virus Update

Dear Resident:

Like many of you, we are closely following the information being released from the Centers for Disease Control and health officials regarding COVID-19 (coronavirus). Most recently, they have released guidance to limit gatherings to fewer than 10 people at a time.

As many schools are canceling classes or moving them to online platforms and residents are staying home throughout the day and night, the potential for larger gatherings in our amenity spaces and/or leasing office is higher than normal. For that reason, we have made the difficult decision to close all of our amenity spaces effective March 18, 2020 in order to prevent the possible spread of COVID-19. If your property includes a communal laundry facility, it will remain open as a convenience to the residents. However, we will ask that use is limited to 5 people or less at one time to respect social distancing.

We will also be closing our leasing office to walk-in residents and visitors effective Wednesday, March 18. We will continue to have a reduced staff onsite to answer phone calls and emails, so please contact the community via email or phone. If you are expecting a package, please call ahead to schedule a time to pick-up during limited business hours Monday-Friday.

Any maintenance requests will be completed on a limited basis, but emergency requests will continue to be handled as urgently as possible.

While we are not aware of any residents being positively diagnosed with COVID-19 at our community at this time, we may not be notified if this occurs due to federal laws prohibiting healthcare professionals from releasing this information. For that reason, we believe it is critical for us to take these additional measures now.

Please note that rent will continue to be due on the first of the month. However, we are temporarily waiving ACH processing fees (credit card processing fees will not be waived) for rent payments made online. If you anticipate having trouble paying rent due to special circumstances, please contact the community management office immediately so we can discuss options with you.

Peak Campus has created a website where we will share regular updates regarding any changes to your community and any additional precautions we are taking. This site is available here.

As you may be aware, there are some things you can also do to help prevent the spread of COVID-19. One of the most important methods is social distancing. The most common social distancing guidelines based on advice from the CDC and World Health Organization are as follows:

  • Maintain at least six feet of space between you and other people.
  • Avoid restaurants, bars and shopping centers where there may be more than 10 people.
  • Do not host parties or go to parties where more than 10 people might be in attendance.
  • If you are sick with a respiratory illness of any kind, you should quarantine yourself from other people and pets.
  • If you are living with someone who is sick with a respiratory illness of any kind, you should also quarantine yourself and keep your distance from people and pets.
  • Do not visit the hospital or your doctor unless you have severe symptoms and set an appointment in advance with them.
  • If you need something from the grocery store, try to go during times when it isn’t busy such as late at night or early in the morning.

We share your concern about the evolving COVID-19 situation and apologize for any inconvenience our adjustments may cause. However, we believe it’s critical at this time to follow the guidance of our healthcare officials and implement these measures.

Sincerely,

The Team at Peak Campus